Contact Us

Get in touch!

Send us an email if you have any questions about our services or booking procedures.

Our Policies

What is your cancellation policy?

You may reschedule or cancel your session up to 48 hours in advance. Late cancellations will result in forfeiting your fee and session.

Is there an expiration date on services?

Yes, after 365 days your services will expire.

Can I get a refund if I cancel?

If you have cancelled within our 48 hour cancellation window you can receive a refund minus a $20 administrative fee.

How can I expect to receive my materials from our session?

You will receive an email from our behavior software indicating it's time to download your report and files.

What if I have questions after our consultation or session?

You may email me with any questions you have or send a message through our booking software. If it is a lengthy question and something not communicated well over email I would encourage you to book a follow up session with me.

Will you work with me if I am working with another trainer?

This depends on why you are seeking a consultation with me. It is best to email me at [email protected] and we can discuss.

Frequently asked questions

Does it matter where I live?

No! I consult with clients around the globe. All you need is a stable internet connection and the free Zoom application.

Is virtual consulting really as effective as in-person?

Absolutely. I am training YOU to work with your dog. That means that you and I will be going over what you need to do, how and when.

But don't you need to see my dogs' reactivity?

Believe it or not I do not want to see your dog react! Why? I've seen thousands of dogs react to every possible situation and know that the more your dog is triggered, the worse things become. I know how to treat the reactivity, I do not need to see your dog perform the reactivity.

Do you treat separation anxiety?

I do not. This is a specialty and you'll want to work with your vet and a separation anxiety specialist like Alpine Dogs.

Why don't you have a telephone number?

Due to high volume of phone requests I direct all inquiries to email. You can expect a response within 24-48 hours

© copyright 2024 by Bravo Dog Training Inc.

Dog behaviourist, North Vancouver and Vancouver dog trainer and behaviour consultant