Our Policies

Please note that services purchased do expire after 365 days


Covid-19

During this time we can only offer credit for services for classes & services. We will be postponing group classes to later dates.

Upon registration payment must be made in full unless otherwise arranged with Bravo Dog. The registration form must be filled out including a full history of your dog as well as your contact information.

Cancellation/Refund Policy

Group Classes

We can only offer credit for services or for you to take a different class if you choose to cancel.

All classes and training services are non-refundable. We are happy to give you a credit for services and this can be transferred to friends or family within our service area and if deemed an appropriate fit.

Cancellations

28 hour cancellation required for all private appointments or session will be forfeited. Please note that services purchased expire after 1 year from date of purchase.

Rebooking

For private training you may reschedule up to 2 times otherwise you forfeit the session.

Missed Classes

We can not offer make up sessions for classes. Puppy students may miss 1 class out of the set, if you miss 2 classes you will unfortunately forfeit the set.

Health

Dogs that are sick or recovering from illness are not permitted to partake in class. If your dog is not neutered or spayed please disclose this as we may have to ensure they are safe during class or sessions. If your dog is in heat they may not attend classes or sessions. You may attend class without your dog in these cases and this is encouraged. Please ensure your dog is up to date on necessary vaccines or has had a recent titre.

Bite History

If your dog has a bite history they are not eligible for group classes. Private training would be your option. Please contact us if you have any questions. you must disclose this at time of registration. Those with a bite history must be safe during classes and if muzzle trained wear a muzzle.

Unsuitable Dogs for Classes

I do reserve the right, in the name of safety for everyone, to decide that group classes are not a fit for your dog if their behaviour is not healthy for them or productive for the environment. If this is the case, we will make arrangements for private training and apply a credit towards such from the initial payment made for the class.

Children

Children under the age of 16 must be supervised by one adult who is NOT the main handler for the dog in class. Each dog must have a focused and dedicated handler that is not distracted. 1 child welcome to attend and must be able to remain seated for the duration of the class unless working with their dog. Children under 8 years of age are not permitted to attend classes.


Dogs in Class

All dogs must remain on leash at all times unless instructed otherwise. No dog-dog interaction on the premises unless permission has been granted, this is for the safety of students and dogs.


Acceptable equipment:

  • harness
  • solid leashes (no retractables)
  • flat buckle collars
  • head collars
  • muzzles


Unacceptable equipment:

  • prong collars
  • chain martingale collars
  • choke chain collars
  • shock collars

Client’s Rights

The client has the right to refuse any part of the functional assessment, training class and/or behaviour change program including any training exercises they feel are inappropriate. It is recommended that client openly communicates with the trainer/behaviour consultant, and the behaviour change or training program may be adjusted to reflect the client’s wishes. The client has the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.


Payment must be made during registration process in the form of credit card or email money transfers which can be sent to hello@bravodog.ca. NSF cheques or payments are subject to a $45 dollar fee. After payment for services is made refunds are not offered. As a small business I hope you can understand my limitations once payment has been made. Credit for services will be applied to your account and is transferable.

Photos & Video: We often take photos and video and may choose to post on social media.